1. General Principles
JourBid.com is an online platform that connects customers with service providers.
JourBid does not directly provide services and does not collect, hold, or process payments on behalf of customers.
All payments are made directly between customers and service providers.
2. Submitting a Complaint
Customers or service providers may submit complaints through:
- Email: support@jourbid.com
- Website: https://jourbid.com
A complaint should include:
- Full name;
- Contact information;
- Transaction details;
- Description of the complaint;
- Supporting documents or images (if any).
3. Complaint Handling Process
Upon receiving a complaint, JourBid may:
- Verify available transaction-related information;
- Contact the parties involved;
- Assist in communication, negotiation, and dispute resolution.
The initial response will generally be provided within three (3) business days.
4. Refund Policy
As payments are made directly between customers and service providers, JourBid does not process or issue refunds for service transactions.
Any refund, compensation, or reimbursement arrangement shall be agreed upon directly between the customer and the service provider or resolved in accordance with applicable laws.
5. Limitation of Responsibility
JourBid acts solely as a technology platform that facilitates connections between customers and service providers.
In the event of a dispute, JourBid may assist in verifying available information and supporting communication between the parties but shall not be liable for the performance of services, payment obligations, or contractual disputes between users.
